WHY IT'S CALLED A FESTIVAL BAQ?
HOW LONG DOES THE SHIPPING TAKE?
DO I NEED TO REGISTER BEFORE MAKING A PURCHASE?
ARE THE SHIPPING COSTS INCLUDED IN THE CART?
DO YOU SHIP INTERNATIONALLY?
Packages leaving The Netherlands will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country’s local postal service for final delivery. Keep in mind that international orders can take up 3- 6 weeks to be delivered.
HOW DO I CANCEL AN ORDER OR RETURN AN ITEM?
You may cancel an order for a product at any time within fourteen calendar days. In this case, you will receive a full refund. You must also return any related products to us immediately, in the same condition in which you received them, and at your own cost and risk. To cancel an order, please contact our customer service as soon as possible. this can be done by telephone (+31652 555933) or by e-mail (email@example.com)
Return an order:
Festibaq wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied, please return the item to us within 14 days of delivery.
We will accept the return of items in unused condition, with original tags attached and all other components included.
The delivery costs for returns are NOT covered by Festibaq.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
IS THE ENTIRE COLLECTION AVAILABLE IN STORES?
PRODUCT DAMAGED OR NOT COMPLETE?
If you have received a damaged, defective, or incorrect item please email firstname.lastname@example.org and include:
- Your order number
- Email the order was made with
- Your request and most importantly a photograph demonstrating the damaged area of the item. We will use this information to help you with your order, and eliminate errors in future products.
Our Customer Service Team will be happy to assist you.