FAQs
WHY IT'S CALLED A FESTIVAL BAQ?
The Baq has been adapted to the needs of a festival visitor, for example, special places and pockets for phone-charger, lipstick, sunglasses etc.
HOW LONG DOES THE SHIPPING TAKE?
Your order will be shipped within 5 business days.
DO I NEED TO REGISTER BEFORE MAKING A PURCHASE?
No, after you have ordered a product, your shipping data will be registered, these will not be provided to others or used for other purposes.
ARE THE SHIPPING COSTS INCLUDED IN THE CART?
For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.

Packages leaving The Netherlands will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country’s local postal service for final delivery. Keep in mind that international orders can take up 3- 6 weeks to be delivered.

HOW DO I CANCEL AN ORDER OR RETURN AN ITEM?
Cancel an order:

You may cancel an order for a product at any time within fourteen calendar days. In this case, you will receive a full refund.  You must also return any related products to us immediately, in the same condition in which you received them, and at your own cost and risk. To cancel an order, please contact our customer service as soon as possible. this can be done by telephone (+31652 555933) or by e-mail (marijke@festibaq.com)

Return an order:

Festibaq wishes to guarantee maximum satisfaction in terms of purchasing experience and quality. If for any reason you are not satisfied, please return the item to us within 14 days of delivery.

We will accept the return of items in unused condition, with original tags attached and all other components included.

The delivery costs for returns are NOT covered by Festibaq.

WHAT ARE THE PAYMENT METHODS AVAILABLE?
You can pay by Ideal, PayPal, transfer to bank number: NL96RABO0330266934 with reference Festibaq.
IS THE ENTIRE COLLECTION AVAILABLE IN STORES?
Not yet, the products are only available in the webshop.
PRODUCT DAMAGED OR NOT COMPLETE?
 

If you have received a damaged, defective, or incorrect item please email marijke@festibaq.com and include:

  1. Your order number
  2. Email the order was made with
  3. Your request and most importantly a photograph demonstrating the damaged area of the item. We will use this information to help you with your order, and eliminate errors in future products.

Our Customer Service Team will be happy to assist you.

Still need help?

send an email to support@festibaq.com

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